Thank you for your recent order of eGain 14 for Cisco Unified CCE, a product of the eGain for Cisco SolutionsPlus program. This site provides information on how to obtain the product, documentation set, and licenses, and where to submit inquiries to leverage eGain for various types of assistance.
To obtain software, documentation, and licenses based on your recent order, please contact the eGain Sales Account Executive (AE) involved in the sales cycle. Our Sales AE will assist in making these available to you directly on a DVD or in a shared location. For additional assistance, you may send an email to email@example.com.
Please submit all eGain Technical Support requests to http://media.egain.com/support/contact.asp. When filling the form, please specify “SolutionsPlus” in the “License type” field. Technical Support is also available over the phone at 1 (866) 787 8246.
Yes, a support contract is needed to contact eGain Technical Support for services. Support pricing will be 25% of the net order price. For more information, please send an email to firstname.lastname@example.org.
Yes. Once a support contract is in place, there is no additional charge for software updates or upgrades. However, additional cost may apply for deployment assistance through Professional Services.
Please submit all eGain Professional Services inquiries to http://media.egain.com/resellers/contact_ps.asp.
Please follow the same Cisco ordering process as the initial order. You may also send an email to email@example.com.
Please submit all demo requests and requests for RFP assistance to http://www.egain.com/forms-request-demo/.
The eGain 14 for Cisco Unified CCE product documentation available with the release is an excellent starting point to get answers to product questions. If you have additional product questions, please submit them through the eGain Partner Forum: http://forum.egain.com/.