eGain Chat™ – Gives your agents a comprehensive set of tools for live customer service. High-value, live assistance to online customers and prospects gives your company the ability to offer satisfying web experiences and convert site visitors into profitable, long-term customers.
eGain Cobrowse™ – Enables your agents to provide high-value, live collaboration options to online customers and prospects. It gives your company the ability to deliver real-time assistance and convert site visitors into profitable, long-term customers.
eGain Mail™ – Helps companies manage large volumes of customer emails and webforms responsively and effectively.
eGain Case Manager™ – It is a comprehensive and flexible phone call logging system. Together with eGain KnowledgeAgent™, it provides an integrated solution for phone call logging, tracking and resolution as well as follow-on task management for service fulfillment.
eGain SMS™ – It is a flexible system for managing SMS interactions with customers. SMS is an emerging and increasingly popular interaction channel.