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Assisted service

eGain Chat™ – Gives your agents a comprehensive set of tools for live customer service. High-value, live assistance to online customers and prospects gives your company the ability to offer satisfying web experiences and convert site visitors into profitable, long-term customers.

eGain Cobrowse™ – Enables your agents to provide high-value, live collaboration options to online customers and prospects. It gives your company the ability to deliver real-time assistance and convert site visitors into profitable, long-term customers.

eGain Mail™ – Helps companies manage large volumes of customer emails and webforms responsively and effectively.

eGain Case Manager™ – It is a comprehensive and flexible phone call logging system. Together with eGain KnowledgeAgent™, it provides an integrated solution for phone call logging, tracking and resolution as well as follow-on task management for service fulfillment.

eGain SMS™ – It is a flexible system for managing SMS interactions with customers. SMS is an emerging and increasingly popular interaction channel.