Chat with us!
Chat
CLICK HERE TO START CHAT

Artificial Intelligence for Customer Service

AI IN OUR LIVES AND IN CUSTOMER ENGAGEMENT

Hear how embedded Artificial Intelligence is in our lives.


BLOGPOST

Artificial Intelligence (AI)-Infused Knowledge: The Platinum Bullet for Customer Service Transformation

Some technologies improve customer service on the margins, some enable incremental improvement, and only a handful actually transform it—you could call them silver, golden, and platinum bullets. Artificial Intelligence (AI)-infused knowledge is truly a platinum bullet that can simultaneously improve multiple customer service metrics.


VIRTUAL ASSISTANT DEPLOYMENT TIPS

Trick question: Who work 24×7, engage customers and answer questions in a smart and fun way, give website tours, show relevant web pages, and never call in sick?

Answer: Virtual assistants (VAs).

Also called chatbots, avatars, and concierges, VAs help businesses “wow” customers with distinctive self-service, increase brand equity, and cut costs. eGain’s award-winning virtual assistants are even multilingual and, unlike other alternatives, integrate with human-assisted interaction channels for a seamless customer journey! As a pioneer in this domain, eGain has compiled best practices in VA deployment over the years. Here are some popular virtual assistant deployment tips.


GREEN AGENTS

Using AI to personalize knowledge for novice and expert agents alike

Whether your agents come in sober or hungover, Artificial Intelligence, combined with knowledge, can make them deliver customer service, as effectively as the best agent! Linda Yeardley narrates this hilarious incident from the field.


CUSTOMER SUCCESS

Real-world stories that show how knowledge and AI enhance customer service and agent experiences

 

READ MORE BEST PRACTICES