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Artificial Intelligence for Customer Service

AI IN OUR LIVES AND IN CUSTOMER ENGAGEMENT

Hear how embedded Artificial Intelligence is in our lives.


BLOGPOST

AI in the Contact Center – Sorry, No Chasm, No Trough!

Geoffrey Moore wrote about the dreaded “chasm” in his hi-tech marketing bible, Crossing the Chasm, where technologies go to die if they don’t gain traction among mainstream buyers, and Gartner talks about the “trough of disillusionment” in their hype cycle, where many technologies perish or take years to get out of, if at all. Sorry, no such thing for AI in the Contact Center this time around. eGain has many killer use-cases and real-world success stories for Contact Center AI…


VIRTUAL ASSISTANT DEPLOYMENT TIPS

Trick question: Who work 24×7, engage customers and answer questions in a smart and fun way, give website tours, show relevant web pages, and never call in sick?

Answer: Virtual assistants (VAs).

Also called chatbots, avatars, and concierges, VAs help businesses “wow” customers with distinctive self-service, increase brand equity, and cut costs. eGain’s award-winning virtual assistants are even multilingual and, unlike other alternatives, integrate with human-assisted interaction channels for a seamless customer journey! As a pioneer in this domain, eGain has compiled best practices in VA deployment over the years. Here are some popular virtual assistant deployment tips.


GREEN AGENTS

Using AI to personalize knowledge for novice and expert agents alike

Whether your agents come in sober or hungover, Artificial Intelligence, combined with knowledge, can make them deliver customer service, as effectively as the best agent! Linda Yeardley narrates this hilarious incident from the field.


 

CUSTOMER SUCCESS | Real-world stories of how knowledge & AI enhance customer service and agent experiences

 

READ MORE BEST PRACTICES